Once booked, tickets are non-transferable and non-refundable. Customers may transfer tickets to another person. The Customer and new ticket holders should get in touch with us immediately so we can update the contact details on the booking. It is the Customer’s responsibility to ensure menu choices are updated on the booking
WHAT HAPPENS IF BAD WEATHER IS FORECAST FOR THE DAY OF THE EVENT?
There is a roof over the table which means we can operate in light rain (although this doesn’t mean guests are 100% waterproof). We do not cancel or move high dine table in these circumstances, remember to dress accordingly
There are however some weather conditions which impact on the safe operation of High Dine. In the event of adverse weather conditions such as high wind speeds, heavy rain and thunder & lightning, we reserve the right to cancel Sky table or lower the Sky Table from 160 feet to a safe operating height in the interests of guests’ safetyWe do not refund tickets for an if (i) the meal is able to go ahead; and (ii) the table is in the sky for 15 minutes or more at a safe operating height.
Should we have to cancel the experience due to bad weather or if we are unable to start the lift, guests will be offered a full refund or the opportunity to rebook. The refund will be credited in your bank account in 7 working days.
WHAT HAPPENS IF table IS CANCELLED OR RESCHEDULED DUE TO COVID-19?
Our ability to operate the event may be impacted by the Coronavirus outbreak, and rests on the advice and policies of the central or state government issued as a result of COVID-19.
If a Customer is unable to attend the event due to issues arising from COVID-19, no refunds will be given. Tickets may be transferred and it is the Customer’s responsibility to get in touch with us so that the details on the booking can be updated to that of the new ticket holder.